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Shipping and Return Policy.

We do NOT sell your data.

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Order Processing

  • Processing Time:
    Orders are processed within [1-10 business days] after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation:
    Once your order is placed, you will receive an email confirmation including the details of your order.

Shipping Methods & Delivery Time

  • Standard Shipping:
    Estimated delivery time is [5-7 business days] from shipment.

  • Express Shipping:
    For faster delivery, express shipping is available at checkout with an estimated delivery time of [2-3 business days].

  • International Shipping:
    We ship worldwide unless otherwise stated. International shipments may be subject to customs fees, import taxes, and duties of the destination country. Delivery times for international orders may vary

Shipping Charges

  • Domestic Shipping:
    Shipping charges are calculated at checkout based on your location and the weight/dimensions of your order.

  • International Shipping Charges:
    International shipping rates vary by destination and are calculated during checkout.

Order Tracking

You can track your order using the tracking number provided in your shipment confirmation email. 

Return Policy

Returns

  • Eligibility:
    We accept returns on most items within 30 days from the delivery date. Items must be unused, in the same condition that you received them, with all original packaging intact, tags attached, and accompanied by the order receipt or proof of purchase.

  • Initiating a Return:
    To start a return, please contact our Customer Service team at engravethatsupport@proton.me with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

  • Return Shipping:
    Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • Refunds:
    Once your return is received and inspected, we will notify you by email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days. Shipping fees are non-refundable unless the return is a result of our error.

Replacements

If you receive a defective or damaged product, please contact us immediately at [engravethatsupport@proton.me] with your order details and a description of the issue. We will work swiftly to resolve the problem by offering a replacement or a refund at no additional cost.

Cancellation Policy

Orders may be canceled before they are processed for shipment. Once the order has been dispatched, you must follow our return process for a refund or exchange.

Damaged or Incorrect Deliveries

If your order arrives damaged or if you receive the wrong product, please contact us immediately. Provide us with photos of the damaged or incorrect item along with your order number. We will resolve the issue as quickly as possible by offering a replacement, refund, or return shipping label for the damaged product.

Contact Us

If you have any questions regarding our Shipping and Return Policy, please contact us:

Email: engravethatsupport@proton.me

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